Frequently Asked Questions
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How does the Wet Cleaning process work?
Are my ‘Dry Clean Only’ items safe with your Wet Cleaning process?
Can I wash my ‘Dry Clean Only’ items at home?
It is not recommended by any clothing manufacturing label to clean these items with regular home washing methods and detergents. Home washing these items may pose a high risk of damage, warping, or shrinkage of your garments.
PICKUP & DELIVERY
Where do you provide your pick up and delivery services?
We pick up and deliver to businesses, offices, or straight from your home. We are always looking for ways to improve the experiences of our loyal customers, and to expand our services to reach new members.
When do you offer your pick up and delivery service?
We can take your requests at any time through our Onine Booking page in the menu. Coming soon: Meena Cleaners app located in the iPhone App Store, the Android Google Play Store or our Web App will be available . Schedule now and view for our service.
How should I prepare my clothes for Pick up?
We request that every bag of items be accompanied by a paper or luggage tag detailing the name and phone number used on your booking request.
Is there Free Pickup and Delivery Available?
We have free pick-up and delivery for orders above $49.99 before tax. Book now to get your order started or contact us for any inquiries.
Do you update me upon completion of my order?
Yes, we send you a text when your items are ready to be picked up in store.
ALTERATIONS & REPAIRS
Are my clothing alterations done in store or are they sent out?
All clothing alterations and repairs are done in-house and completed by our professional team of tailers and seamstresses; never sent out to any third-party businesses.
Do you recycle hangers or any items used in the finishing process?
Yes, absolutely! We encourage all our customers to help us help the environment.
Do you provide customer service after hours?
There are a few ways you can get in touch with us. The "Contact Us" page on our website has a form you can fill out for any quieries you may have. Alternatively you can text us at 647-512-7060 or email us at email@example.com during or after business hours with we will get back to you as soon as possible.