Frequently Asked Questions

Search our frequently asked questions here

CLEANING

How does the Wet Cleaning process work?


In our four simple steps we treat your garments with respect by ensuring nothing but quality and excellence. We’ll help revive those worn out spotted clothes so you can look and feel your best. See our page on ‘Our Technology’ for more information.




Are my ‘Dry Clean Only’ items safe with your Wet Cleaning process?


Absolutely! All items labeled as ‘Dry Clean Only’ are safe using our state-of-the-art environmentally friendly and toxin free Wet Cleaning technology. View our pages on the ‘Benefits of Wet Cleaning’ for more information and see the difference between 'Traditional Dry Cleaning vs Wet Cleaning’ to learn more about why our technology is the future.




Can I wash my ‘Dry Clean Only’ items at home?


It is not recommended by any clothing manufacturing label to clean these items with regular home washing methods and detergents. Home washing these items may pose a high risk of damage, warping, or shrinkage of your garments. Our Wet Cleaning process however, is not only used by many clothing manufacturers, but is a highly recommended alternative to help preserve vibrant colours and to ensure the tensile strength of clothing fibers are not compromised. See our page on ‘Why Choose Us’ for more information.





PICKUP & DELIVERY

Where do you provide your pick up and delivery services?


We pick up and deliver to businesses, offices, or straight from your home. We are always looking for ways to improve the experiences of our loyal customers, and to expand our services to reach new members. You can contact us on our page to find out if we are currently serving your area.




When do you offer your pick up and delivery service?


We can take your requests at any time through our Onine Booking page in the menu. Coming soon: Meena Cleaners app located in the iPhone App Store, the Android Google Play Store or our Web App will be available . Schedule now and view for our service.




How should I prepare my clothes for Pick up?


We request that every bag of items be accompanied by a paper or luggage tag detailing the name and phone number used on your booking request.




Is there Free Pickup and Delivery Available?


We have free pick-up and delivery for orders above $49.99 before tax. Book now to get your order started or contact us for any inquiries.





ORDERS

Do you update me upon completion of my order?


Yes, we send you a text when your items are ready to be picked up in store. For our pick up and delivery service you can track your order using our Meena Cleaners app located in the iPhone App Store or Android Google Play Store.





ALTERATIONS & REPAIRS

Are my clothing alterations done in store or are they sent out?


All clothing alterations and repairs are done in-house and completed by our professional team of tailers and seamstresses; never sent out to any third-party businesses. We pride ourselves on providing professional alterations for all your tailoring needs whether its for a red carpet event, a photo or video shoot, or just so you can feel and look your best.





RECYCLING

Do you recycle hangers or any items used in the finishing process?


Yes, absolutely! We encourage all our customers to help us help the environment. We recycle all hangers, collar and cuff support, pins, needles etc. Just drop off your hangers or accessory items to any Meena Cleaners location or give it to our delivery driver upon pick up or drop off.





INQUIRIES

Do you provide customer service after hours?


There are a few ways you can get in touch with us. The "Contact Us" page on our website has a form you can fill out for any quieries you may have. Alternatively you can text us at 647-512-7060 or email us at meenacleaner@gmail.com during or after business hours with we will get back to you as soon as possible.





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